Frequently Asked Questions
CAN YOU TELL ME ABOUT THE SECURITY OF YOUR WEBSITE?
We take security seriously which is why it is addressed first in our FAQs. Our website is powered by Shopify. As of our last review of Shopify’s policies on August 23, 2020, websites powered by Shopify are Payment Card Industry (PCI) compliant. PCI compliance measures areas, such as the security of a network and the protection of credit card holder data. You can read more about Shopify’s websites’ PCI compliance and stay update to date here.
We also received a TrustedSite certification in early 2020. In order to obtain this certification, we passed TrustedSite’s security scan. We continue to take steps to maintain this certification.
HOW WILL I RECEIVE THE PRODUCT I PURCHASED?
Through our direct delivery system. You can download the purchased product instantly after checking out. We also send a download link to the email address you provide during checkout. If you do not see the download link in your email after at least 5 minutes after purchase, please check your spam folder.
ARE THE VOCAL POCKETS GROOVE ENHANCERS ROYALTY-FREE?
DO I NEED TO CREDIT YOU IF I USE A GROOVE IN A SONG?
No. We would appreciate it if you let us know (e.g., tag us on social media) if you use a Groove Enhancer. It helps grow our business and allows us to continue making products for musicians. Also, we would love to hear about one of our Groove Enhancers being a part of a song that makes a positive impact on someone’s life.
WHAT IS THE REFUND POLICY?
Given the nature of the products that we provide (i.e., digital files that once sent, cannot be revoked), we do not offer refunds or store credit. All purchases are final. Note that you can adjust how much the Groove Enhancers are applied to your tracks using your DAWs Quantize Strength/Timing Strength parameters, as applicable. Your music production software may also provide tools to edit the groove.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards. We may make other payment options, such as PayPal and Apply Pay, available from time to time.
WHAT’S INCLUDED WHEN I MAKE A PURCHASE?
The MIDI files that serves as the basis of the groove(s) (.mid file(s)) and any related materials listed in the product description. Our products are packs that contain multiple grooves. For example, a pack may contain "Groove A," "Groove B" and a groove suggested for a specific instrument. You can use the grooves however you like. Even grooves suggested for a specific instrument can be used on any track.
WILL THE GROOVE ENHANCERS WORK WITH MY DIGITAL AUDIO WORKSTATION (“DAW”)?
Ableton Live Standard and Suite
FL Studio Fruity, Producer, and Signature Editions
Logic Pro X
Pro Tools and Pro Tools Ultimate
Studio One Artist and Professional
Reason Intro, Standard, and Suite
The DAWs above natively support Groove Extraction (i.e., extracting the timing logic from our files and applying that timing logic to your existing tracks as custom quantization settings (“Groove Extraction”).
We provide a User Manual on how to set up Groove Extraction in the above DAWs. If you do not currently have one of the DAWs above, so long as your DAW reads MIDI files, you can use the groove templates as MIDI notes that can trigger sounds in your DAW.
Note that all DAWs are different and may vary in their ability to read MIDI and do Groove Extraction. As such, results may vary. We provide a Free Unity Groove (see the website footer) in case you would like to see how one of our Groove Enhancers work.