Frequently Asked Questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards. We may make other payment options, such as PayPal and Apply Pay, available from time to time.
Any available payment options will be listed on the Checkout page.
HOW WILL I RECEIVE THE PRODUCT I PURCHASED?
Through our direct delivery system powered by Shopify, you can download the purchased product instantly after checking out. We also send a download link to the email address you provide during checkout. If you do not see the download link in your email after at least 10 minutes after purchase, please check your spam folder. If your on a Windows, you can consider using a free archive utility tool, such as 7-Zip, to unzip the file that you receive.
WHAT’S INCLUDED WHEN I MAKE A PURCHASE?
Each product will have a description that details what's included in your purchase.
WILL YOUR TOOLS LIKE GROOVE BUILDERS WORK WITH MY DAW?
Groove Chords are MIDI files that work in all DAWs that allow you to import MIDI (e.g., everything from Garageband to Pro Tools).
Groove Builders are provided as MIDI files and work in all DAWs that support custom quantization settings. We provide a training video and guidance on how to set up and use Groove Builders in the following DAWs which are referred to as “Supported DAWs”:
- Ableton Live Standard and Suite
- Cubase Pro and Nuendo
- FL Studio Fruity, Producer, and Signature Editions
- Logic Pro X
- Studio One Artist and Professional
- Reason Intro, Standard, and Suite
For FL Studio and Ableton Live Standard & Suite, we also provide FL Score files and Groove Pool files that will help you get set up to use Groove Builders in seconds.
You don’t need to install anything extra to use Groove Builders in Supported DAWs. Please note that DAWs are coded differently so results may be specific to your DAW. We provide the same MIDI files for each DAW to read and have tested and enjoyed using Groove Builders in each Supported DAW.
ARE THE VOCAL POCKETS GROOVE BUILDERS ROYALTY-FREE AND DO I NEED TO CREDIT YOU?
Yes, you can use the product royalty-free in your Songs.
If you represent a business that sells or distributes audio loops, MIDI packs or similar products to music producers via an online store and would like to use Groove Builders in your product (e.g., you want to sell or distribute audio drum loops that use Groove Builders to music producers), please get in contact to discuss the appropriate license as our standard license does not extend to this use (team(at)vocalpockets.com). For additional information, you can review the Groove License in the website’s footer.
With respect to credit, you do not need to formally credit us. We do ask (on the honor system) that you let us know (e.g., tag us on Instagram (@vocalpockets) or email us (team(at)vocalpockets.com)) if you get a placement using Groove Builders. We are a small business and your acknowledgement helps us grow and allows us to continue making helpful tools for musicians. We spent years thinking about this product and are genuinely interested in helping music advance so all the help you can give counts! We’ve already received reports from users who have gotten placements using Groove Builders and we hope to hear more producer success stories!
CAN YOU TELL ME ABOUT THE SECURITY OF YOUR WEBSITE?
We take security seriously. Our website is powered by Shopify. Per Shopify's policies, websites powered by Shopify are Payment Card Industry (PCI) compliant. PCI compliance measures areas, such as the security of a network and the protection of credit card holder data. You can read more about Shopify’s websites’ PCI compliance and stay update to date here.
We also received a TrustedSite certification in early 2020. In order to obtain this certification, we passed TrustedSite’s security scan. We continue to take steps to maintain this certification.
WHAT IS THE REFUND POLICY?
Generally, given the nature of the products that we provide (i.e., digital files that once sent, cannot be revoked), we do not offer refunds or store credit. However, certain products may have a different refund policy and if there is a different refund policy (like in the case of the Super Groove Pack), we will inform you of the policy.